Someone on my friends list tagged me in a post. I opened the link to see what it was. I...

GetHuman-lexinbel's customer service issue with Facebook from July 2018

1 view
87965 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-lexinbel's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lexinbel's own words
Someone on my friends list tagged me in a post. I opened the link to see what it was. I began to receive several messages from people saying I had been hacked. When i logged in to see what had happened, I could log in but I need * digit code. This is something I didn't set up. The number I set my facebook to is a number I no longer have. I have tried calling facebook and no answer. I have sent a verification photo of myself holding a code that I was told to write down. i did this * or * days ago and I haven't heard anything back. I don't want to create a new facebook in order to use it. I have so many apps authenticated with that page and without the ability to access my facebook page, then i cannot access my apps.
GetHuman-lexinbel did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-lexinbel fixed the problem
We are waiting for GetHuman-lexinbel to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lexinbel fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-lexinbel
Jul 30th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 87965 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-lexinbel started working on this issue
Jul 30th, 2018 2:37pm