I am trying to help my mother regain access to her facebook. She has contacted the * pe...

GetHuman-baunique's customer service issue with Facebook from July 2018

Help with my Facebook issue
The issue in GetHuman-baunique's own words
I am trying to help my mother regain access to her facebook. She has contacted the * people who is trusted and entered a new email to have the info sent. The email is not showing up in any inboxes for that email. When going back to facebook to login. **"In order to access your account, please check for an email at *****@***.com. Simply click the link in that email to confirm your new email address.**If you did not receive your email click here to resend."**When you click resent it says...**"Sorry, this feature isn't available right now*An error occurred while processing this request. Please try again later."**Please assist.
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Facebook

Customer service issue
Reported by GetHuman-baunique
Jul 30th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 87939 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-baunique started working on this issue
Jul 30th, 2018 2:19pm
GetHuman-baunique indicated the issue is not fixed yet.
Jul 30th, 2018 5:05pm
GetHuman-baunique indicated the issue is not fixed yet.
Jul 30th, 2018 5:07pm