I cannot get into my Facebook account because I cannot remember my password and it won...

GetHuman929773's customer service issue with Facebook from July 2018

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1 following
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The issue in GetHuman929773's own words
I cannot get into my Facebook account because I cannot remember my password and it won’t let me reset it either because it won’t recognise my account because my phone number that I use to log in with is also connected to my old Facebook and it’s mt new one I need ont. can you fix it so I can log into my new Facebook I have ID here with me but I have not updated my second name on Facebook since it has been changed
GetHuman929773 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman929773
Jul 30th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 87795 others
1 customer following this
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GetHuman929773 started working on this issue
Jul 30th, 2018 11:00am