Hi, my name is Carly DiMuzio. Apparently my Facebook account got hacked last wed, July...

GetHuman-carlydmz's customer service issue with Facebook from July 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-carlydmz's own words
Hi, my name is Carly DiMuzio. Apparently my Facebook account got hacked last wed, July **rd. By the time I got home from running errands and hearing from friends that they think I got hacked my account was shut down. Ikeep trying to get this generator code to try and get back in to it but I continue to not receive one. I’ve tried sending a picture of my Id and it keeps telling me to get the generator code. I can’t remember if my old phone * is still attached and that is why I am not receiving one or if something else is going on. Then it also tells me to log in then go to menu to find it but I can’t log in. Not sure where to go from here but getting very frustrated that I cannot get in to my account. What’s worse is that I seem to keep getting notifications that pop up on my iPad that I can’t actually look at which makes it seem like someone is still logged in under me. Please help me with this as soon as possible. This is not ok and there should def be an easier way to contact someone when things like this happen. I understand this is a massive company but it seems to be taking me around in circles with no results.
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Customer service issue
Reported by GetHuman-carlydmz
Jul 30th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 87523 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-carlydmz started working on this issue
Jul 30th, 2018 1:59am
GetHuman-carlydmz shared this issue with friends on Facebook
Jul 30th, 2018 1:59am
GetHuman-carlydmz indicated the issue is not fixed yet.
Jul 30th, 2018 3:01am
GetHuman-carlydmz indicated the issue is not fixed yet.
Jul 31st, 2018 3:19am