My account got hacked and the hacker put an authentication code on my account so I can...

GetHuman-kiorowe's customer service issue with Facebook from July 2018

Help with my Facebook issue
The issue in GetHuman-kiorowe's own words
My account got hacked and the hacker put an authentication code on my account so I can change the p***word, but I still can't access my account until I enter in that code that isn't getting sent to my cell phone. How do I remove the authentication code or reset it? I sent in a pic of my driver license * days ago and I haven't received any communications re: my account and I still don't have access.*I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-kiorowe
Jul 29th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 87169 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kiorowe started working on this issue
Jul 29th, 2018 4:40pm
GetHuman-kiorowe indicated the issue is not fixed yet.
Jul 29th, 2018 4:40pm