Why won't anyone get back to me from Facebook?????????

GetHuman-berlinsg's customer service issue with Facebook from July 2018

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Help with my Facebook issue
GetHuman-berlinsg's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-berlinsg will want to follow the link below to head to their help center. We will check on GetHuman-berlinsg later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-berlinsg's own words
Log into my account!!! ... My facebook account was hacked into at some point when I was on vacation. I am locked out of the account now. When it stated it has sent a * factor authorization code so I can recover it, I never get it. Please help!*ScottJen Berlin
There "help" options require you to be logged in. I'm not able to log in!!!
For someone to please contact me on the associated email or phone number on the account.
I'm a great customer because I"m good & kind & the world needs more of that online especially!!!
I have an issue with Facebook too
How GetHuman-berlinsg fixed the problem
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Facebook

FACEBOOK
Customer service issue
Reported by GetHuman-berlinsg
Jul 29th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 12 customers so far
Similar issue to 86674 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-berlinsg started working on this issue
Jul 29th, 2018 1:34am
GetHuman-berlinsg indicated the issue is not fixed yet.
Jul 29th, 2018 10:54am
GetHuman-berlinsg indicated the issue is not fixed yet.
Jul 29th, 2018 5:03pm
GetHuman-berlinsg indicated the issue is not fixed yet.
Jul 30th, 2018 10:52pm
GetHuman-berlinsg indicated the issue is not fixed yet.
Jul 30th, 2018 10:53pm
GetHuman-berlinsg indicated the issue is not fixed yet.
Jul 31st, 2018 2:15am
GetHuman-berlinsg indicated the issue is not fixed yet.
Jul 31st, 2018 2:17am
GetHuman-berlinsg indicated the issue is not fixed yet.
Aug 3rd, 2018 2:02am
GetHuman-berlinsg indicated the issue is not fixed yet.
Aug 3rd, 2018 2:15am
GetHuman-berlinsg indicated the issue is not fixed yet.
Aug 3rd, 2018 2:20am
GetHuman-berlinsg indicated the issue is not fixed yet.
Aug 3rd, 2018 2:21am