I enabled two factory authentication on my facebook account but i lost my phone. I have...

GetHuman-yashchav's customer service issue with Facebook from July 2018

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The issue in GetHuman-yashchav's own words
I enabled two factory authentication on my facebook account but i lost my phone. I have access to my email and my phone number but still im not getting login text on my phone number. So i request you that please can you turn off the two factory authentication?. I have send my documents * times but didnt get reply from you. So i request you please remove two factory authentication from my facebook account.*My facebook login email is - *****@***.com
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Facebook

Customer service issue
Reported by GetHuman-yashchav
Jul 28th, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 24 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-yashchav started working on this issue
Jul 28th, 2018 4:16am
GetHuman-yashchav indicated the issue is not fixed yet.
Jul 28th, 2018 5:18am
GetHuman-yashchav indicated the issue is not fixed yet.
Jul 29th, 2018 5:21am