I opened a message from a friend before I was told that she didn't send it. Since then...

GetHuman-pelbrook's customer service issue with Facebook from July 2018

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The issue in GetHuman-pelbrook's own words
I opened a message from a friend before I was told that she didn't send it. Since then I can't get into my Facebook account. They keep asking for a code number when I try to sign in. I am using a Samsung galaxy tablet which I have always used. They say to access this code go to settings in my Facebook account, but as I can't access my account how can I get the number. Please please help, i'm ** years old and not very COMPUTER literate, so any help you give would have to be very simply put. I wait in anticipation and thanks. P. Brooks.
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Facebook

Customer service issue
Reported by GetHuman-pelbrook
Jul 27th, 2018 - 10 mons ago
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Seen by 16 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-pelbrook started working on this issue
Jul 27th, 2018 7:15am
GetHuman-pelbrook indicated the issue is not fixed yet.
Jul 27th, 2018 8:59am
GetHuman-pelbrook indicated the issue is not fixed yet.
Jul 27th, 2018 5:36pm
GetHuman-pelbrook indicated the issue is not fixed yet.
Jul 28th, 2018 2:21pm
GetHuman-pelbrook indicated the issue is not fixed yet.
Jul 30th, 2018 9:01am
GetHuman-pelbrook indicated the issue is not fixed yet.
Jul 31st, 2018 5:23am
GetHuman-pelbrook indicated the issue is not fixed yet.
Jul 31st, 2018 6:01am
GetHuman-pelbrook indicated the issue is not fixed yet.
Jul 31st, 2018 6:04am
GetHuman-pelbrook indicated the issue is not fixed yet.
Jul 31st, 2018 8:14am
GetHuman-pelbrook indicated the issue is not fixed yet.
Jul 31st, 2018 8:15am
GetHuman-pelbrook indicated the issue is not fixed yet.
Jul 31st, 2018 8:15am
GetHuman-pelbrook indicated the issue is not fixed yet.
Jul 31st, 2018 8:15am
GetHuman-pelbrook indicated the issue is not fixed yet.
Jul 31st, 2018 8:15am