Hello there, **The account of a friend of mine has been hacked recently (email and phon...
GetHuman-lusiads's customer service issue with Facebook from July 2018
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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lusiads's own words
Hello there, **The account of a friend of mine has been hacked recently (email and phone number were changed by the attacker). He asked me to write in his name because he doesn't know English and there is no help available in our language. *He tried to regain control of my account via facebook.com*hacked with no success due to no alternate recovery method set.**He would like to confirm the ownership of the account using his ID papers. His account details match his real life identity so I figure that's not too much of a hassle.**His account details:*Full Name: ********FB ID: *****Previously linked phone number: *DoB: Aug *, ******He cannot remember the email associated with this account but he is certain that the email has been changed by the attacker.**I believe you understand this account is utmost important to him in which contains a lot of personal information.**Please act as soon as you can and request any type of verification needed.**Thank you,
GetHuman-lusiads did not yet indicate what Facebook should do to make this right.
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