Hello there, **The account of a friend of mine has been hacked recently (email and phon...

GetHuman-lusiads's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lusiads's own words
Hello there, **The account of a friend of mine has been hacked recently (email and phone number were changed by the attacker). He asked me to write in his name because he doesn't know English and there is no help available in our language. *He tried to regain control of my account via facebook.com*hacked with no success due to no alternate recovery method set.**He would like to confirm the ownership of the account using his ID papers. His account details match his real life identity so I figure that's not too much of a hassle.**His account details:*Full Name: ********FB ID: *****Previously linked phone number: *DoB: Aug *, ******He cannot remember the email associated with this account but he is certain that the email has been changed by the attacker.**I believe you understand this account is utmost important to him in which contains a lot of personal information.**Please act as soon as you can and request any type of verification needed.**Thank you,
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Facebook

Customer service issue
Reported by GetHuman-lusiads
Jul 26th, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-lusiads started working on this issue
Jul 26th, 2018 11:20am
GetHuman-lusiads shared this issue with your circles on Google+
Jul 26th, 2018 11:23am