Facebook Customer Service Issues

I contacted Facebook about an issue regarding my deceased daughter's page. After providing proof of identity, her birth certificate, and obituary, the account was eventually closed. However, to my surprise, the Facebook page for my deceased daughter, Stacy Hronich, has resurfaced. I would like to identify the IP address used to reactivate the page. The content on the page remains concerning, with details such as her purported experiences and personal information. For verification, my other daughters, Alana Hronich and Chantal Hronich, have included an obituary and memorial page for Stacy on their Facebook profiles. I am Mary Hronich of [redacted] Union St, Taylor, PA [redacted], and can be reached at [redacted]. I seek information on the responsible individual. The reactivated page features a cat image on top, mentions being from Taylor, PA, attending Jolie Academy, and includes details about incidents involving her ex-boyfriend and missing cats.

I work as a cameraman based in Salem, MA, and was unexpectedly banned from Facebook due to copyright issues arising from using music in videos I create for clients. Each time I tried to create a new account, it was promptly deleted, leading to immense frustration. I don't earn money from Facebook, so the ban seems excessive. The ban has lasted since September, causing me to lose touch with both family and clients due to Facebook's policies. Although I attempted to use a third-party server to create a new account, I was still banned upon logging in. This experience is incredibly vexing, and I would consider taking legal action for being unjustly barred from the platform.

I work as a cameraman in Salem, MA. I received a sudden ban from Facebook for copyright infringement related to using music in my videos, which are created for paying clients. This has led to multiple account deletions whenever I create a new one. The situation has been incredibly frustrating and seems unreasonable. I do not monetize on Facebook, so I am puzzled by the strict enforcement. This ban has been in place since September, resulting in a disconnection from both family and clients due to Facebook's policies. I tried using a third-party platform but still faced banning. The experience has been disheartening, and I feel unjustly treated by being blocked from the platform. I hope Facebook can address this issue promptly and fairly.

I initially had trouble accessing Facebook due to an issue with my email. Despite trying to add a picture from July 25, I remain unable to log in. This ongoing problem is frustrating, especially since it was not caused by anything on my end. I would appreciate it if you could resolve the issue promptly so I can regain access to my account. If not, I may consider closing my account, further contributing to the decline in Facebook's user base.

I work as a cameraman in Salem, MA. Recently, I was unexpectedly banned from Facebook due to copyright infringement for using music in videos that my clients pay me to create. Despite creating new accounts, they were all instantly deleted, leaving me frustrated by this situation. I believe removing the audio or video would have sufficed rather than a ban as we do not derive income from Facebook. This ban has been in effect since September, causing a disconnection from both family and clients due to these policies. I cautiously attempted a third-party server for a new account only to face another ban when trying to upload videos. The constant bans are disheartening and leave me feeling the need for legal action against this unwarranted social media ban. I am hopeful for a fair resolution from Facebook regarding this matter.

I attempted to log in, but got hacked. Despite providing a picture ID and the code, they sent another code that does not work. The system claims I haven't used the device to log in before, although I have. The 6-digit code is not accepted due to too many recent attempts. I urgently need assistance as I am unable to access my messages and am locked out of my FB account. Please, I need help from a real person.

My account has been compromised. I have never requested a 6-digit code generator before. I have submitted photos of myself with a code and my photo ID containing my name to verify my identity as Krista. Due to the code generator, I am unable to access my account. Please help me retrieve my account as hackers have altered my backup email and other details. Kindly look into the few instances where I submitted photos of myself with my ID and code. I am locked out of my account due to hacking. I can identify my close friends to prove my authenticity. Please assist me in regaining access to my account. Thank you.

My friend's Facebook business page "Charming Cats Cafe and Pet Shop" has disappeared. Four years ago, she posted her worker's ID card on the page to alert customers that the worker had turned out to be a thief, with evidence and even a police report. Now, that worker is job hunting and noticed her picture on my friend's page, so she reported it to Facebook. Subsequently, Facebook immediately shut down my friend's business page. Even though my friend removed all the information and evidence, she is unsure why she still cannot regain access to her page. She is hoping to find a way to contact a human or a Facebook team member directly to explain the situation, as her business page is integral to her life and livelihood. Looking forward to a prompt response. Regards,

My Facebook account has been compromised. I am unable to access my account even after sending pictures of myself with a code and my photo ID with my name to prove my identity. Hackers have changed my backup email and other account information. I need urgent help to regain access. Please review the photos and information I provided to verify my identity.

Hello, I recently received an email and I'm unsure about its authenticity. The email is supposedly from Facebook Loyalty Reward Services. I wanted to verify the legitimacy of this email. The message states that I have been selected as a winner in the Loyalty Rewards Program and have won $1,[redacted],[redacted]. They mention a reference number to respond with for processing the prize money. The email advises keeping the win confidential until the prize is processed and warns against sharing the information to avoid issues with multiple claims. The message also includes trademark information and some terms and conditions related to the prize. Thank you for your help!

I have been trying to recover my old Facebook account under the email [redacted], but I keep getting account restrictions. In the meantime, I've been using another account under [redacted] However, on July 22nd, this account logged me out suddenly due to alleged suspicious activity. Facebook asked for my profile picture and I complied. Despite sending in my government-issued ID multiple times through the help center, after four days, I am still unable to access my account. Can someone please assist me with this issue?

After my recent marriage, I legally changed my last name to D’Angelo. Unfortunately, Facebook does not recognize special characters like the apostrophe when changing names. Despite uploading a photo of my updated driver's license with the apostrophe included, they continue to reject my name change. Oddly enough, my husband and his relatives have managed to incorporate the apostrophe in their last names on Facebook without any issues. It is frustrating to have to modify my legal name just to adhere to Facebook's guidelines. Even the Social Security Administration recognized my new name with the apostrophe. Surprisingly, Twitter and Instagram accepted it without any problems. I am eager for a resolution so my name can be displayed as D’Angelo on Facebook as well.

I have been using my Facebook account under the name of Soodi Jee for many years. Lately, I've been uninstalling Facebook and WhatsApp occasionally to free up space on my phone due to not having the latest model. Unfortunately, my S9 phone was lost two months ago, so I'm using a regular phone temporarily. Yesterday, I deleted the Facebook app, reinstalled it today, and found that I couldn't access my account using my password. I ended up creating a new account in my name. Concerned that my Soodi Jee account may have been hacked, I want to request to have it reactivated. My email for Facebook is [redacted] I tried searching for the account today, and it seems active but inaccessible. Thank you for your assistance. Muhammad Masood

I recently received an email notifying me of a login from Missouri on my account. I followed the steps to address the issue and reached the stage where I needed to select the method to receive a one-time passcode to reset the password. Unfortunately, I did not receive any messages despite trying both my phone and email, which are linked to my account for many years. I am concerned about the security of my account and worry that the hacker might be taking advantage of it. How can I regain access to my account?

On July 22, Kenny's Gemstones group faced an attempt to be archived. Upon checking the group settings, I noticed that a person named Cassandra S. had somehow become an administrator. She, along with her boyfriend, seemed upset as I caught them trying to defraud me on Facebook. Despite my efforts to address the issue, I ended up being removed from the group. I possess Cassandra S.'s phone number which she likely used to access Facebook. I have reported this multiple times without any resolution. I've been actively contributing to the group for more than two years, and I believe this situation is unjust and potentially illegal. I have evidence to support my claims, including pictures and her phone number. I am seeking her removal from Facebook and the restoration of my group access, as this situation is neither fair nor lawful.

My driver's license was stolen for identity theft, and my ex-boyfriend gained unauthorized access to my Facebook account by bypassing the 2-step security. I am unable to receive the verification code as I'm not sure which phone number it was sent to, and it's not the one I typically use over WiFi. I suspect he might have tampered with my Messenger conversations. I'm in the process of obtaining a restraining order against him. I need urgent assistance as communicating through Facebook, especially FaceTime with my daughter in college, is crucial. You can reach me at an alternate number [redacted] or via email at [redacted] To ensure communication with my daughter, I also have another account under the username hoodrat21. Please help address this issue promptly. Thank you.

I couldn't locate any Help Center information about my son's long-standing name issue on FB. His name, Jumpy fcsc, has been used for about 20 years without any problems. Suddenly, the FB admin insisted he change it. Despite following the rules to use his known daily name, the page was still flagged, causing distress for him and me. I am bewildered as to why he was targeted and forced to change it. This issue has been hard to address as I have been unable to find a way to contact FB directly. Your prompt attention to this matter would be appreciated.

I have had a Facebook account on and off for the past 10 years. I am upset that my account got hacked and I can't log in now. My user number is [redacted]. Please reset my password and send the new one to [redacted] or call me at [redacted]. I'm a supporter of Mr. Trump and wonder if my account was targeted. After expressing my views on Facebook, my account was compromised. I hope this can be resolved quickly. If not, I may consider using Myspace instead. Thank you. - Bob S.

Since July 22, [redacted], I have been unable to access my Facebook account after receiving a message from a friend to open a "YouTube" link. Despite changing my password, I keep getting a message requesting a 6-digit login code for Two-Factor Authentication, which I did not request. The message says the code is required when accessing my account from a new device or browser.

Hello Facebook Team, I am writing to express my concern about my Facebook page, "ZS Fashion," being disabled yesterday at 12:45 AM. I have been the page's admin since [redacted] and have built a good subscriber base. The page URL is www.facebook.com/ZSFashionz. It seems that a hater reported my profile for violating Facebook's Terms & Policies. I am more than willing to remove any violating content if it exists or if this was a simple clerical error. I kindly request the reactivation of my Facebook page "ZS Fashion" and the restoration of my temporarily disabled account to resume activity. I am eagerly awaiting your prompt assistance in resolving this matter. Thank you for your attention and support. Sincerely, Jia