Facebook Customer Service Issues

Dear Instagram Support, I am reaching out for assistance regarding my sister, Caroline, whose Instagram account, “carolinejewell_,” was hacked. Despite the lack of progress so far, I am determined to regain access to her account. The email linked to the account was “[redacted],” but it has been changed to “[redacted],” as indicated in the precautionary email. Unfortunately, two-factor authentication was not active, but once control is restored, it will be enabled. The provided email link was unhelpful in recovering the account, and we are at a standstill. To facilitate the account restoration process, we are prepared to submit a verifiable photo of Caroline holding a custom string, as per the requests made in similar cases online. Awaiting your prompt assistance on this matter.

My spouse accidentally clicked on a link while we were on Facebook. It prompted us to log in again, and after that, our account posted inappropriate content without our consent. As a result, we lost access to our account. We are unable to log in or reset the password. This has also affected our access to Messenger. We are unsure how to regain control of our account as it keeps requesting a code, which we are not receiving via text or any other means.

I recently received a message on Facebook from two friends. They shared a video with a caption that mentioned my name, hinting that I was in the video. Upon clicking the link, I encountered what seemed like a log out from Facebook. After logging back in, I suspect this is where my information was compromised. Subsequently, I have not been able to access my account. Although I've changed my password multiple times, the resetting process now requests a generator code, which I don't have as I'm unable to log in. Furthermore, the SMS confirmation number is not reaching my phone but instead is going to the hacker. This incident occurred today, on 7/26/[redacted]. It's concerning to note that the hacker is targeting other friends on Facebook. I seek assistance in resolving this issue promptly.

I'm Sagar Padhiyar, a Facebook account holder. Unfortunately, I've forgotten the password for both my Facebook account and the associated email address. Despite Facebook sending a password reset link to my email, I can't access it due to forgetting that password too. I've tried unsuccessfully to recover the email account. Without access to the email, I am unable to reset my Facebook password or receive a verification code via mobile phone, as I hadn't provided one in my account settings. I am willing to provide any necessary information to verify my identity and regain access to my account. Your assistance in resolving this matter would be greatly appreciated. Thank you in advance.

My Facebook profile has been hacked. The hacker created a fake Facebook instant message posing as me with my profile picture and sent it to my employer, falsely accusing me of inappropriate behavior due to my political beliefs. They are also reaching out to people on my friend list. I reported the issue to Facebook, but my friends are still receiving messages from these fake accounts. It seems like Facebook is either negligent or unconcerned. I have deactivated my profile, but the harassment persists. The fake profile causing all this trouble goes by the name Edward Whipp. Facebook needs to address this hack promptly, or I will inform my [redacted] friends about how vulnerable profiles are to these kinds of attacks that spread false information.

My Facebook session expired, so when I tried to log back in, I encountered a security check. The options provided were either to receive a confirmation text on one of four phone numbers I no longer use or to log in from a previous device. Unfortunately, I don't have access to any of the devices listed, including a computer from two months ago or a phone from last month. I have also not been able to log into the email address associated with my account for over a decade now. Given these challenges, I am currently unable to access my Facebook account on my phone. The system also mentioned my password may be similar to other social media apps and advised me to change it. I am unsure how to proceed to regain access to my account.

Hello, I am reaching out regarding the account "Kitsune Hanamora" that has unexpectedly been locked for review. This account is used for role-playing purposes and to stay connected with a group of friends distinct from my personal account. I am disheartened by the suspension as I believe there have been no violations on this account. I urgently request the account to be reinstated as it contains vital messages. Furthermore, after creating a new version of the account and migrating contacts, it, too, is now under review. This situation is frustrating, especially when numerous others engage in similar activities without scrutiny. My primary account is under the name Sophie Yeen Neal, demonstrating the association between the accounts. All I seek is the prompt reactivation of both accounts.

I recently updated my iPhone 6s Plus to iOS 11.4.1. After the update, I tried to access my Facebook app but received a prompt for a code without receiving an SMS. Upon further investigation, I realized it was an old account with my cell number, not the one I usually use. Despite trying to recover my old account by resetting the password, I am unable to receive the code as my current cell number is not associated with that account. I deleted and attempted to recover all my accounts, but the one with my correct cell number does not have my friends or groups. I urgently need access to my original Facebook account with all my friends and groups, especially since I manage a work-related page daily. Can someone assist me in recovering my preferred Facebook account?

I recently got a new mobile phone (iPhone 8) and am having trouble logging into my Facebook account as I can't remember my password. Unfortunately, I no longer have access to the email associated with the account, so I'm unable to receive a password reset code. Despite following the help center instructions on Facebook and attempting various recovery methods, I have been unsuccessful. I've tried setting up trusted friends and changing the email associated with the account, but none of these options worked without the current password. Contacting Facebook for support has also not yielded any responses. Any assistance would be greatly appreciated. Thank you.Name: L. ShorttEmail: [redacted]

I would like to have the following names on my page: Thita Rangsitpol Manitkul - Phuphan Prang. The original page was spammed by my corrupt political rival, so I created a new page with the same name. I cannot provide Facebook with the ID of the original account as it only has a username and phone number, no associated email. I am a politician and my page represents my thoughts. It seems that both my pages keep getting unpublished, possibly due to the similar names. I need my pages recovered. Thank you. My profile username is thitamanitkul. Here are the links to my pages: thitarangsitpol. [redacted][redacted]. I have been trying to get my pages back for months, asking for love and goodness in my country. Please help me restore my pages. Thank you. Thita Rangsitpol Manitkul - Phuphan Prang. March 6, [redacted].

Someone has posted false and harmful information about my son, accusing him of being a pedophile. Our family photo has also been stolen and shared alongside these lies. We have already reported this to the police but have not been able to get Facebook to remove the content despite our attempts through their website. This has been ongoing for 5 days, and we have only been advised to block the posters without any real help. The misinformation has now reached 1,[redacted] people, and it is extremely irresponsible on Facebook's part. I am desperate to speak with someone who can assist with resolving this issue promptly. The individuals behind this harassment are Robert Dunlap, Sierra Lizette, Derek Graves, and Dyaln Mcdwell. They have even made threats of violence. Please contact my husband, Kevin O'Rourke, at [redacted].

I recently received a message on Messenger from a friend mentioning my name. Upon clicking the link provided, it redirected me to YouTube. However, about 8 hours later, I encountered issues accessing my account. Despite confirming I didn't try to sign in from another country, I'm unable to verify my account through email or the code generator as each attempt with the code provided fails. I suspect my old phone number is still linked to the account, hindering SMS code receipt. I have submitted a copy of my driver's license for verification but haven't received a response yet. Is there an alternative method to verify my account? I'm eager to regain access to my account. Thank you. - S.C. (Scooter Dee)

A woman named TA Hawthorne messaged me on Messenger, criticizing a comment I made on a post by her friend. After a heated exchange, I blocked her. Unfortunately, she reported me, and now my FB account is disabled. I would appreciate help accessing my account to resolve this and deactivate an old account linked to another email address. Thank you.

I recently created a Facebook account to connect with friends abroad and use Tinder. However, I am currently unable to access my account as it has been disabled without explanation. Despite multiple requests, Facebook has not responded to my inquiries. Considering the lack of response, I am contemplating involving my lawyer to address this issue with Facebook. It feels like a direct affront to my character to be blocked from the platform without justification. As of now, I have not reached out to my lawyer, hoping that Facebook will provide a satisfactory explanation before legal intervention becomes necessary.

I am experiencing issues with my Instagram account. Yesterday, my account was involved in a Ray-Ban promotion without my knowledge, resulting in a temporary lockout due to suspected phishing. I received a text verification code, which I entered successfully, but now I am unable to access the email where the next verification code was sent as it was hacked long ago. I need assistance in updating my email preference on Instagram to a functioning one so I can receive the code to regain access to my account. My username is hayleyfehrs7. Thank you for your help.

Hello, my name is Betty Betancourt Delfino, and I'm on Facebook. I noticed that my birthday on August 1st is not posted on my profile. Despite sending several messages to Facebook Help, it's still not showing up. Interestingly, two of my good friends, Frank and Tripp, also share the same birthday as me, and their birthdays are displayed correctly. Please add my birthday, August 1st, to my profile. This is important to me. Thank you for your assistance.

Hello, I recently had an issue where someone created a fake account on Instagram pretending to be me. This imposter contacted my friend and managed to get access to private Snapchat videos and photos by asking for their password. The fake Instagram account has been deleted now, but I am concerned about the breach of trust and privacy. I was hoping to see if there is any way to track down the accounts created and deleted on July 26, [redacted], and possibly trace the email used. I understand that my friend made a mistake by giving out their password, but the situation is troubling considering how easily someone can impersonate others online. Thank you.

Hello, my name is Susanna S. and I've been struggling to regain access to my Facebook account for nearly a year. Unfortunately, I no longer have access to the email or phone number linked to my account, making it impossible to verify through the code generator or receive SMS messages. Despite submitting my ID for identity verification multiple times, I have not received any response from Facebook. I completed the identity form around 6 times now with no success. This has been a frustrating situation for me, and I hope to receive assistance with resolving this issue. Thank you.

Hello, I'm David Ford from Kill Devil Hills, NC. Recently, I've noticed many suggestions in the "People You May Know" section on my account. I don't share mutual friends with these people, and they seem to be from Muslim countries, with Arabic names on their profiles. Some even have pictures holding guns. I'm unsure why these suggestions are coming up, and it worries me that my account may be compromised. I would appreciate it if you could investigate this and provide me with an explanation for these unfamiliar connections. Thank you.

Hi, my name is Kristina Hill, and I am feeling desperate right now. I have exhausted all my options trying to regain access to my Facebook account. Recently, I got a new phone and had to sign back into all my accounts, inadvertently getting locked out of my Facebook and the associated email account. When I initially created my Facebook account several years ago, I used my Hotmail email address. Now, I primarily use my Gmail account, as it is linked to my smartphone. I have unfortunately forgotten the password and most of the security questions associated with my Hotmail account. Losing access to my Facebook profile is distressing as it contains precious pictures of my children and wedding memories, which I have nowhere else. This account essentially documents my entire youth. I am sincerely hoping for assistance to recover my account.