Facebook Customer Service Issues

Hello, my name is Patrick Barry and I have a profile picture with a chihuahua named Radar wearing a red shirt. I recently changed my password after returning to work in Palm Springs where the temperature was an unbearable [redacted] degrees. Unfortunately, I forgot to update my email address and now I can't remember the new password for my Facebook account. This has been a rough week for me and I'm feeling really embarrassed. I have my ID and passport as proof if needed. My work is affected by this, so it's crucial for me to regain access. I can be reached at my new email address, [redacted] I hope we can resolve this situation together. Feel free to contact me via email or we can also communicate through videophone. Thank you, Patrick B. Veal

My daughter, T.L.D.B., is currently locked out of her Facebook account, which she created using an old phone number ([redacted]) from a phone she no longer has access to. She has given up on trying to recover her account but now needs to access it as she is getting a new phone, and her Spotify is linked to her Facebook account. She cannot log into Spotify on her new phone because she doesn't remember the Facebook password after being hacked and unable to recover it. When she created the account, she was under 14 and never sought help from her parents. Now, at 15, she needs assistance but is unsure how to regain control from the hacker. Thank you for any help you can offer.

Last night, I got locked out of my Facebook account. It seems I unintentionally activated two-factor authentication and can't receive the code since my phone number is not updated. Facebook signed me out from all my devices, leaving me unable to access the code generator. Despite sending a photo with the code and my I.D., I haven't received an email for account recovery in the past 18 hours. It's been approximately 24 hours since I've been locked out. This is problematic for me as I also manage my work's Facebook page through the same account. The lack of assistance in resolving this issue is frustrating, hindering my work progress and access to my own account.

I am puzzled why Facebook has started sending text messages to my mobile phone. I am 70 and on a fixed income. I never asked for these messages and am being charged for each one. Despite attempts to stop them, even by AT&T, I still receive over [redacted] unwanted messages. This has led me to change my password and caused me to be blocked from Facebook. I am now without access to my account, yet the messages keep coming and consuming my balance. Please, I implore you to halt these messages. Thank you in advance for any assistance you can provide to resolve this issue. Linda B.

I have an old Facebook account under the name Aahat Jian that I wish to delete. Unfortunately, I have forgotten the password to both the Facebook account and the associated email. This account displays photos of me with friends, compromising my privacy. People have questioned why the account is still active. There are two accounts under the same name, and the one I want to remove features a photo of my hand with another girl's hand showcasing henna. This account wrongly states that I studied at a university in India, which is incorrect. Deleting this account is crucial to protect my privacy.

I submitted a name change request for my page last week, but it was not approved, so I tried again, resulting in two open requests. I was attempting to find the support inbox to close one request but mistakenly added cancel notes to both. In the process, I accidentally created two pages with the correct name, which I can't use to access my content. I'm concerned that my notes to close both requests are causing a delay. I urgently need my page name to be reviewed and updated as it's impacting my business. I'm unable to find a customer service number to call for assistance. Thank you for your help. Page: Social Media For Realtors Requested Name: RealAssistant - Your Transaction Coordinator. Kelly C.

While setting up my business page to use Facebook ads, I provided my picture for identity verification. Despite sending my Florida State ID three times to confirm my identity, I am still unable to access Facebook. I have not violated any terms of service but seem to be facing an issue with identity verification. Even after providing evidence and appealing, I am being denied access without a clear explanation. I am confident in my identity and have shared the necessary proof with Facebook. I am unsure why I am facing this challenge and if someone is falsely reporting me. I request a logical explanation for being prohibited from using Facebook as it seems to be related to a misunderstanding of my identity verification process.

My company account's profile picture, a professionally created photo, was mistakenly reported for nudity, an inaccurate claim. Unfortunately, some individuals misuse the report feature to harass others with no way to address Report Trolls. Although Facebook is purportedly reviewing the photo, I remain banned during this process, which is highly inconvenient and unjust. I request the restoration of my account privileges and accountability for excessive and unjustified reporting. It is essential for Facebook to evaluate alleged violations before imposing penalties. Despite promoting brand advertising, basic customer assistance is lacking. Allowing the exploitation of the report function for harassment must be addressed promptly.

I recently discovered that someone is misusing my identity, engaging in inappropriate activities with a different account linked to my name, Thomas J. Lane. This false profile features a picture of an unfamiliar individual, a black man, claiming to have attended the University of Iowa, my alma mater. This situation is unsettling, and I urge you to address and rectify this misinformation promptly. I wish to emphasize that I do not possess a Facebook account and have no intention of creating one. If any association exists between me and Facebook, I insist on its immediate removal. Thank you, Thomas J Lane

Hello, I am seeking assistance to regain access to my Facebook account. In summary, I switched from Verizon to Sprint for cost-saving reasons, but after six days, I realized the service did not meet my needs due to poor signal and dropped calls. I decided to transfer the phone to my wife's name with Verizon for a better price, resulting in a change of my cell phone number from [redacted] to [redacted]. However, when I tried to log into Facebook from my new number, I encountered an issue as it required a code from my old number, which I no longer have. Despite sending various forms of identification to Facebook and contacting them, I have not received any assistance after three weeks. My Facebook name is Bastian Christopher Timpe. Any help on this matter would be greatly appreciated. Thank you.

I would like to bring to your attention an issue on Facebook that I find concerning. I reported a Group named "Democracy v Republic" which I believe violates community standards. The group was established by individuals from Bangladesh, which is acceptable, but I am puzzled by their interest in US politics. Lately, they have added American moderators who lean towards the alt-right and promote the use of inappropriate language and share offensive content like a disrespectful image of Obama. This behavior includes harassment towards women and individuals who voice dissent. I am worried this group might be at risk of being hacked and suggest a review of its activities.

I would like to have the following names on my page: ฐิฏา รังสิตพล มานิตกุล - ผู้พันปราง Due to my corrupt political rival spamming my original page, it was unpublished. Despite creating a new page with the same name and clearing it of all content, it remains unpublished. I am a politician and my page reflects my thoughts and identity. The complexities involving my original and blank pages being blocked have been ongoing since 13 December [redacted]. I have been unable to provide Facebook with ID verification due to no email being associated with the account, only a username and cell phone number. The situation became more challenging when the same happened to my new page created on 18 December [redacted]. I express my concerns over my pages being mistreated and seek assistance in resolving these issues promptly, as I value the content and purpose of my page.

I am deeply concerned about a situation involving my brother, who is currently in a manic state. He has posted private emails that I sent him while I was in a highly emotional and distraught state. In those emails, I expressed my worry about him using the family home as collateral to invest in a business, a pattern of behavior he has displayed for over 40 years. Despite my emotional state, I tried to dissuade him from this risky decision. Unfortunately, he responded in a hurtful way, and I reacted with frustration, even using harsh language. I want to emphasize that the emails were meant to be private and should not have been shared on social media, especially considering the sensitive nature of the situation. I have already received feedback from others that these posts are inappropriate and should be taken down. I kindly request that Facebook intervene and remove these private messages from public view. Your prompt assistance in addressing this matter would be greatly appreciated. Thank you, Sibyl Graham, Walla Walla, WA.

Hello Facebook, I urgently need help with my Facebook account. It has been hacked by someone from Morocco. My account is under the username Abdelhak Daoudi with a cover picture of late Sylvester Stallone. The email associated with the account belongs to my cousin Abdelkarim Laaziz who provided it for me to use to access Facebook eight years ago. Unfortunately, I never added a phone number to my account as an option for recovery. The only way to verify my identity is through my friends such as Zakaria Boulouard, Abdelouahd Karim, Anna Backer, Najoua, Kaach Ilhaam, and Katherine Jessen. Katherine is visiting Morocco soon and I need to reach out to assist her. The hacker's imperfect English is apparent. I am desperate to regain access as my account holds great importance to me. Thank you for your attention. A. Daoudi

There are scammers on Facebook that I want to warn you about. One of them goes by the name Kemi Collins with no pictures or information, and the other profile is under the name Gloria Chamba, which has pictures. Gloria Chamba messaged me in the name of Kemi Collins, but when she asked for money to be sent to Nigeria, I realized the scam. I removed Williams from her name and found out about her connection to Nigerian gold scammers. I have spread the word to everyone I could, and I have deleted my account to avoid further issues. These scammers are infiltrating accounts and adding people as friends without permission, so I urge Facebook to remove them.

Hello, I am writing on behalf of my friend whose account was recently hacked. The attacker changed the email and phone number associated with the account. Despite attempting to recover it via facebook.com/hacked without success due to no alternate recovery method being set up, he now wishes to confirm ownership using his ID papers as his account details match his real-life identity. His account information is as follows: Full Name: ******* FB ID: **** Previously linked phone number: DoB: Aug 1, [redacted] Unfortunately, he cannot recall the email that was originally linked to the account, as it has been altered by the attacker. The account holds significant personal information, making it crucial for him to regain control. I kindly request prompt assistance and any necessary verification steps to reclaim access to the account. Thank you.

I received a message on Messenger that seemed to be from a trusted source, but it turned out to be a hacker video on Youtube. Unfortunately, I fell for it and logged in as prompted, and now my account has been compromised. Even though I usually delete such messages, I opened this one because I thought it was from someone I knew. I tried to warn others by posting about being hacked, but then my account got disabled. I can't access the code to log back on, so I'm currently locked out. I don't trust my AOL account either since the password is the same as my Facebook. I'm reaching out from my work email at [redacted], as I no longer trust my AOL account [redacted] Please contact me at my work email address. My cell number is [redacted]. Claudia Patino Marx, work number [redacted].

Hello, I am in a dilemma and need some assistance. My Facebook account got hacked, and the hacker changed my password. When I tried to reset it, I was prompted to enter a code sent to an email I no longer have access to. My school email provider, which was where the email was linked, deactivated my account since I am no longer a student. My husband and I shared the account, and it was under both our names, listed as Stephanie N Steve. I submitted our IDs to Facebook, but there hasn't been a response. I am distressed as all my photos and friends are tied to this account. Being hacked was not my fault, and I really need help with this. Thank you, Stephanie

Hello, my name is Adriana Vallecillo Mata. I am closing my account. I speak Spanish and I would like to ask for your help, please. There is a woman named Catherine Felix who lives in New Jersey who opened a page called Justicia Divina. She is defaming my personal life, and the worst part is that I am losing my family because of her. Not only that, she has sent my private life to the church I attend. Please, I beg that this account be closed, and her account with her name be closed as well. I am begging for your help. The page is called Justicia Divina, and it displays photos of me and 2 voicemail messages of me. The information on this page is false. She says she lived in Elizabeth, New Jersey, which is a lie; she lives in Linden, New Jersey. Thank you because I will be filing a report with the police.

My Facebook account got hacked, so I immediately changed the password. However, after logging out from all devices as instructed, I realized I couldn't log back in without additional verification. Since I didn't have my phone number linked to my account for security reasons, I requested to receive an email for verification but no emails were coming through. I even submitted my ID, but haven't received any follow-up. I urgently need access to my account as I'm conducting sales through it and need to stay in touch with potential buyers. Please contact me at my new email address, as I've created a backup account with it to check the privacy of my information. I hope to transfer all my Facebook data to this new email address to avoid any future communication problems.