Dear facebook..*I had exchange my phone to a new one.*Unfortunately,my fbook account wa...
GetHuman-erlindad's customer service issue with Facebook from July 2018
Help with my Facebook issue
First: share to improve GetHuman-erlindad's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-erlindad's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-erlindad will want to follow the link below to head to their help center. We will check on GetHuman-erlindad later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-erlindad may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-erlindad's own words
Dear facebook..*I had exchange my phone to a new one.*Unfortunately,my fbook account was not saved.*But I am trying to recover it.*How could you help me?*I have tried to explained this many times to facebook team,but nothing helps.*The generated code they sent to me do not even got accepted ifI logged in twice,but I was told to do it again *I have my old facebook account,and if I can recover that,why create a new account..*Please help me.*I need to be able to log in..
GetHuman-erlindad did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-erlindad fixed the problem
We are waiting for GetHuman-erlindad to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.