I was locked out of my Facebook last night. It looks as if I signed up for the two-fact...

GetHuman-cmdrinkw's customer service issue with Facebook from July 2018

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The issue in GetHuman-cmdrinkw's own words
I was locked out of my Facebook last night. It looks as if I signed up for the two-factor authentication process without my knowledge. I do not have an updated phone number so I am not receiving the code to log in. Facebook also signed me out of my phone and all other devices, so I do not have access to the code generator. *In the past ** hours I have sent both a picture of myself with the code in the picture AND a picture of my I.D. and have received no email back to recover my account. *I have been locked out since yesterday evening. It has been about ** hours. *I need to be able to log in because I also use my account to edit my work's Facebook page as well. I am frustrated because I cannot get my work done or access my account and I am receiving no help from anyone about this issue.
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Facebook

Customer service issue
Reported by GetHuman-cmdrinkw
Jul 25th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 83414 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-cmdrinkw started working on this issue
Jul 25th, 2018 9:08pm
GetHuman-cmdrinkw indicated the issue is not fixed yet.
Jul 26th, 2018 11:45pm
GetHuman-cmdrinkw indicated the issue is not fixed yet.
Jul 26th, 2018 11:46pm