I am not able to access my FB account. I am able to change the password but the code is...

GetHuman-mamatd's customer service issue with Facebook from July 2018

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The issue in GetHuman-mamatd's own words
I am not able to access my FB account. I am able to change the password but the code is going to a phone that is not any number that I have ever had or recognize. I also tried to access using my gmail account as an alternative but received an unable to authenticate error message. I sent in a request direct to FB with my Gov't ID attached in order to get this resolved but have not heard anything back from them nor can I access my FB account yet. I believe my account may have been hacked.
GetHuman-mamatd did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-mamatd
Jul 25th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 83400 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mamatd started working on this issue
Jul 25th, 2018 8:55pm
GetHuman-mamatd indicated the issue is not fixed yet.
Jul 25th, 2018 11:55pm
GetHuman-mamatd indicated the issue is not fixed yet.
Jul 25th, 2018 11:56pm
GetHuman-mamatd indicated the issue is not fixed yet.
Jul 25th, 2018 11:56pm
GetHuman-mamatd confirmed the issue is fixed. Hooray!
Jul 27th, 2018 1:57am