Hello! Our facebook was hacked. Almost all of my contacts received a very terrible mess...

GetHuman913947's customer service issue with Facebook from July 2018

Help with my Facebook issue
The issue in GetHuman913947's own words
Hello! Our facebook was hacked. Almost all of my contacts received a very terrible message from me in the messenger. I have tried every way to recover my account. I have sent government ids and the code with a picture. I have spent multiple hours trying to recover our account. I am not receiving the code on my phone. I am able to reset my password, but it continues to ask for the * digit code. Thanks in advance for all of your help.
GetHuman913947 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman913947 fixed the problem
I suggest following the help tips on Facebook. I sent in the photo ID and Facebook responded via email with the code I needed to recover my account.It take ** hours to receive the email. :)
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman913947
Jul 24th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
GetHuman913947 shared how to fix
Seen by 4 customers so far
Similar issue to 82386 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman913947 started working on this issue
Jul 24th, 2018 11:13pm
GetHuman913947 indicated the issue is not fixed yet.
Jul 24th, 2018 11:15pm
GetHuman913947 confirmed the issue is fixed. Hooray!
Jul 26th, 2018 3:30am