I opened a video sent to me -- that said !st you, Robyn. I was immediately hacked and...

GetHuman910385's customer service issue with Facebook from July 2018

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The issue in GetHuman910385's own words
I opened a video sent to me -- that said !st you, Robyn. I was immediately hacked and the same porno video was sent to a lot of my friends on facebook. I then started trying to send Messages to warn people and FB locked me out for a day and I am only about *** through my contacts who got it -- when the send failure popped here -- there was supposedly a link to click on but it didn't do anything to allow me access to messenger.
GetHuman910385 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman910385
Jul 23rd, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 81321 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman910385 started working on this issue
Jul 23rd, 2018 11:52pm