I have this person named Michele sommella in my facebook and everytime I go to my faceb...

GetHuman-mariayme's customer service issue with Facebook from July 2018

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If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mariayme's own words
I have this person named Michele sommella in my facebook and everytime I go to my facebook or messenger page I get her instead of me in my page whit her friends and she is in Instagram on my account. my name is Maria y medina and I been getting all her friends in my account also she is using my phone number please I would like her remove from my account and phone number please my phone number is ***-***-**** my name is Maria Y Medina thank you for your help
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Customer service issue
Reported by GetHuman-mariayme
Jul 23rd, 2018 - 10 mons ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 81081 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-mariayme started working on this issue
Jul 23rd, 2018 5:51pm
GetHuman-mariayme indicated the issue is not fixed yet.
Jul 23rd, 2018 6:52pm
GetHuman-mariayme indicated the issue is not fixed yet.
Jul 24th, 2018 7:12pm