I received an email that said someone tried to access my account. I followed the steps...
GetHuman-rabox's customer service issue with Facebook from July 2018
Help with my Facebook issue
GetHuman-rabox's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rabox will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rabox can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-rabox's own words
I received an email that said someone tried to access my account. I followed the steps it told me to, but it kept sending me in circles. I then tried to change my password. It sent me a code, which I entered. I changed my password and I received an email saying the change was successful. However when I try to use the new password it says it's incorrect. Now my account is all messed up and I'm blocked.
GetHuman-rabox did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-rabox fixed the problem
We are waiting for GetHuman-rabox to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.