GetHuman893002's customer service issue with Facebook from July 2018
Help with my Facebook issue
GetHuman893002's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman893002 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman893002 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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The issue in GetHuman893002's own words
I tried to log onto my account. It said that I had used an old password and after trying a couple of ones I thought it would be, it through me out. I then asked to change my password and they said that a code would be sent to my email account. This didn't happen even though I tried * times. I now seem to have created another facebook account which is not what I want to do. I want to recover my existing one which obviously has all my friends and photos etc. Can someone please help urgently as I have an event for my daughters **th birthday on my Facebook page and so need access asap please.
GetHuman893002 did not yet indicate what Facebook should do to make this right.
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