I got a new phone and for some reason I can't log into my facebook account and a friend...

GetHuman869368's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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GetHuman869368's next move: go to the Facebook help center.
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Before contacting them, items GetHuman869368 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman869368's own words
I got a new phone and for some reason I can't log into my facebook account and a friend's contacted me just a little bit ago and asked if I was on that facebook account and it was not me. So someone clearly is on my facebook account. I would like to recover it.
GetHuman869368 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman869368
Jul 11th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 69419 others
0 customers following this
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Timeline
GetHuman869368 started working on this issue
Jul 11th, 2018 6:58am