Charged for boosting an adverti*****t we had a $** boost credit for. Should not have b...

GetHuman866217's customer service issue with Facebook from July 2018

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Help with my Facebook issue
Before contacting them, items GetHuman866217 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman866217's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman866217 will want to follow the link below to head to their help center. We will check on GetHuman866217 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman866217's own words:
Charged for boosting an adverti*****t we had a $** boost credit for. Should not have been charged at all.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman866217
Jul 10th, 2018 - 11d ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 68635 others
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Timeline
GetHuman866217 started working on this issue
Jul 10th 1:14pm