I recently got a strange message from a facebook friend of mine, it said, "Is this you...

GetHuman-knick's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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The issue in GetHuman-knick's own words
I recently got a strange message from a facebook friend of mine, it said, "Is this you in this video? She warned me it was a scam and to not click on it. Unfortunately I already clicked on it. Since then I haven't been able to log onto my account. Is there any way to recover my old account or do I have to create a new one?
GetHuman-knick did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-knick
Jul 8th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 66653 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-knick started working on this issue
Jul 8th, 2018 7:37am
GetHuman-knick indicated the issue is not fixed yet.
Jul 8th, 2018 7:37am
GetHuman-knick indicated the issue is not fixed yet.
Jul 8th, 2018 9:27pm
GetHuman-knick indicated the issue is not fixed yet.
Jul 11th, 2018 7:08am
GetHuman-knick indicated the issue is not fixed yet.
Jul 11th, 2018 12:59pm
GetHuman-knick indicated the issue is not fixed yet.
Jul 12th, 2018 5:00am