My name is Shirley Miller, I'm a ** year old needing some help w* my account. My old e...

GetHuman-annmcvey's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-annmcvey will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-annmcvey can let us know if they help or not.
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The issue in GetHuman-annmcvey's own words
My name is Shirley Miller, I'm a ** year old needing some help w* my account. My old email was *****@***.com and since I divorced Ron, my new email is *****@***.com. Ann is my middle name and McVey is maiden name. Good riddance to Ron. Now the issue, I would like my username or email to be that annmcvey email above. I will need to reset my password as well. Since I don't have access to the old ronandannie email address, I can't reset my password. My phone * is ***-***-**** or again new email address should be *****@***.com thanks in advance for any help you can lend, good day.
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Facebook

Customer service issue
Reported by GetHuman-annmcvey
Jul 3rd, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 63088 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-annmcvey started working on this issue
Jul 3rd, 2018 9:40pm
GetHuman-annmcvey indicated the issue is not fixed yet.
Jul 4th, 2018 2:39pm