Someone tried to log into my Facebook account that wasn’t me so Facebook locked me out...

GetHuman-kprams's customer service issue with Facebook from July 2018

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2 following
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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kprams's own words
Someone tried to log into my Facebook account that wasn’t me so Facebook locked me out and asked me to reset my password. The problem is i don’t remember my password. The app on my phone always has me logged in so i haven’t had to use my password in a long time. When trying to reset my password there is no option for you if you don’t remember your password. I was sent a recovery code but when i used that it said it didn’t recognize it. Please help me reset my password!
GetHuman-kprams did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-kprams
Jul 3rd, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 20 customers so far
Similar issue to 62969 others
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GetHuman-kprams started working on this issue
Jul 3rd, 2018 7:06pm