Someone tried to log into my Facebook account that wasn’t me so Facebook locked me out...
GetHuman-kprams's customer service issue with Facebook from July 2018
Help with my Facebook issue
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GetHuman-kprams's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kprams will want to follow the link below to head to their help center. We will check on GetHuman-kprams later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kprams may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kprams's own words
Someone tried to log into my Facebook account that wasn’t me so Facebook locked me out and asked me to reset my password. The problem is i don’t remember my password. The app on my phone always has me logged in so i haven’t had to use my password in a long time. When trying to reset my password there is no option for you if you don’t remember your password. I was sent a recovery code but when i used that it said it didn’t recognize it. Please help me reset my password!
GetHuman-kprams did not yet indicate what Facebook should do to make this right.
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