Hi, I have not been able to access my Facebook account as I do not have access to the m...

GetHuman845500's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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The issue in GetHuman845500's own words
Hi, I have not been able to access my Facebook account as I do not have access to the mobile number you send the codes too, I also have another number registered on my account but it does not receive the codes to that number, I have sent Facebook my government id on a number of occasions and still have had no reply to gain access to my account, I had * email message to confirm my verification to you and sent my id avian and still have have heard nothing back. Can you please help me in this situation to gain access to my account. Thank you
GetHuman845500 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman845500
Jul 3rd, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 62669 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman845500 started working on this issue
Jul 3rd, 2018 1:31pm
GetHuman845500 indicated the issue is not fixed yet.
Jul 3rd, 2018 4:02pm