My account was hacked. My fb email was changed, trusted contacts were delwted, phone nu...

GetHuman844870's customer service issue with Facebook from July 2018

62372 similar
1 following
Help with my Facebook issue
First: share to improve GetHuman844870's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman844870's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman844870 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman844870 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman844870 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman844870's own words
My account was hacked. My fb email was changed, trusted contacts were delwted, phone number deleted. Whoever hacked it is now video chatting people very disturbing videos of him "pleasing himself." I have ALL of my kids photos on this account and no other back ups. I don't want some perv seeing them, sending them out, aND I don't want to lose them all forever. Please help!!! My name is kelsey herrell. My email is kelsey.herrell@gmail.Com it is changed to something starting with k ending with *.
GetHuman844870 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman844870 fixed the problem
We are waiting for GetHuman844870 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman844870 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman844870
Jul 3rd, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 62372 others
1 customer following this
Follow this issue to see how it gets fixed
GetHuman844870 started working on this issue
Jul 3rd, 2018 4:48am