My account was hacked. My fb email was changed, trusted contacts were delwted, phone nu...
GetHuman844870's customer service issue with Facebook from July 2018
Help with my Facebook issue
First: share to improve GetHuman844870's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman844870's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman844870 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman844870 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman844870 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman844870's own words
My account was hacked. My fb email was changed, trusted contacts were delwted, phone number deleted. Whoever hacked it is now video chatting people very disturbing videos of him "pleasing himself." I have ALL of my kids photos on this account and no other back ups. I don't want some perv seeing them, sending them out, aND I don't want to lose them all forever. Please help!!! My name is kelsey herrell. My email is kelsey.herrell@gmail.Com it is changed to something starting with k ending with *.
GetHuman844870 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman844870 fixed the problem
We are waiting for GetHuman844870 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.