My account was hacked. My fb email was changed, trusted contacts were delwted, phone nu...

GetHuman844870's customer service issue with Facebook from July 2018

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62372 similar
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1 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman844870 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman844870 can let us know if they help or not.
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Before contacting them, items GetHuman844870 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman844870's own words
My account was hacked. My fb email was changed, trusted contacts were delwted, phone number deleted. Whoever hacked it is now video chatting people very disturbing videos of him "pleasing himself." I have ALL of my kids photos on this account and no other back ups. I don't want some perv seeing them, sending them out, aND I don't want to lose them all forever. Please help!!! My name is kelsey herrell. My email is kelsey.herrell@gmail.Com it is changed to something starting with k ending with *.
GetHuman844870 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman844870
Jul 3rd, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 62372 others
1 customer following this
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Timeline
GetHuman844870 started working on this issue
Jul 3rd, 2018 4:48am