forgot password.*email of melodym*** on my account was hacked. Unable to enter email to...

GetHuman843827's customer service issue with Facebook from July 2018

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Before contacting them, items GetHuman843827 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman843827's own words
forgot password.*email of melodym*** on my account was hacked. Unable to enter email to get code.*Phone *********** sometimes works when trying to recover Facebook account.*Have new email of *****@***.com.*So...*No remember password to Facebook.*No have access to email account in my Facebook profile.*Evidently my phone number on file with Facebook will not compare (**********).*I can tell you about every picture, every friend, etc. to recover my account.*OTHERWISE WHAT DO I DO OR CAN DO?
GetHuman843827 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman843827
Jul 2nd, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 62078 others
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Timeline
GetHuman843827 started working on this issue
Jul 2nd, 2018 9:54pm