I’ve just gotten a new phone and I can’t log on to my Facebook account because I don’t...

GetHuman-chloeka's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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The issue in GetHuman-chloeka's own words
I’ve just gotten a new phone and I can’t log on to my Facebook account because I don’t know my password. Both of the email addresses listed are invalid because one is an old one and one is my university one ... neither of which I have access to anymore. I also didn’t put my phone number on because of security reasons, so I can’t get on that way either. I’ve tried every password I can think of and none of them are working. Please help me.
GetHuman-chloeka did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-chloeka
Jul 2nd, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 15 customers so far
Similar issue to 61837 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-chloeka started working on this issue
Jul 2nd, 2018 5:23pm
GetHuman-chloeka indicated the issue is not fixed yet.
Jul 2nd, 2018 6:55pm
GetHuman-chloeka indicated the issue is not fixed yet.
Jul 2nd, 2018 6:57pm