I got a new phone & cant get back into my account as I've forgotten my password. I get...

GetHuman-zarahynd's customer service issue with Facebook from July 2018

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The issue in GetHuman-zarahynd's own words
I got a new phone & cant get back into my account as I've forgotten my password. I get so far with emails then once I change my password they are sending an SMS to my old phone number from home. I'm now living in Australia so have a new number. The only way I can get logged back in is if I can get the SMS code sent to my new number **********. *Please help me recover my account, I've tried everything!
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Customer service issue
Reported by GetHuman-zarahynd
Jul 2nd, 2018 - 10 mons ago
I have an issue with Facebook too
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GetHuman-zarahynd started working on this issue
Jul 2nd, 2018 12:15pm