A couple of days ago I was sent a video in messenger from a contact of mine since openi...

GetHuman-cchaffee's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cchaffee's own words
A couple of days ago I was sent a video in messenger from a contact of mine since opening it I can not access my account on FB. Several of my contacts said I have been sending them videos thru messenger. I have not been able to log in for * days. Have tried to log in and change my password but it is asking for a code from code generator. I do not have access to this. The only way I can get info is thru my email. I am not getting any info by text or thru my phone. I also submitted a pic of my license Saturday for verification
GetHuman-cchaffee did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-cchaffee
Jul 2nd, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-cchaffee started working on this issue
Jul 2nd, 2018 1:20am