My Julia Villaruel account , the new one I made was disabled. It’s me making a new same...

GetHuman840207's customer service issue with Facebook from July 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman840207 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman840207 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman840207's own words
My Julia Villaruel account , the new one I made was disabled. It’s me making a new same account because I can’t open my previous one. I forgot my user And my password when my phone was being repaired by Verizon technician. If you will be able to help me out to open my Julia Villaruel account the old one I don’t care anymore about the new one I made you can disable it for life. Thank you. This is my email address to reach me. *****@***.com
GetHuman840207 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman840207
Jul 1st, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 61210 others
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Timeline
GetHuman840207 started working on this issue
Jul 1st, 2018 11:16pm