For the past ** plus years I've been using Facebook but last week the account I had bee...

GetHuman-normland's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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The issue in GetHuman-normland's own words
For the past ** plus years I've been using Facebook but last week the account I had been using just seemed to vanish into thin air along with many treasured memories, photos, my messenger account and an extensive friends list, when confronted by the problem I was taken through a number of proceedures, NONE of which led me to my original account. I now appear to have several Facebook profiles and none are the one that is mine. As a disabled person Facebook was fairly important in getting messages to friends and family. Now however it has become a major problem in that people can no longer reach me. I no longer have access to the e-mail address that I signed up with. Please help
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Facebook

Customer service issue
Reported by GetHuman-normland
Jul 1st, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 60783 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-normland started working on this issue
Jul 1st, 2018 12:42pm
GetHuman-normland indicated the issue is not fixed yet.
Jul 2nd, 2018 9:14am
GetHuman-normland indicated the issue is not fixed yet.
Jul 2nd, 2018 9:25am
GetHuman-normland indicated the issue is not fixed yet.
Jul 4th, 2018 5:57pm