I have been temporarily locked out of my account because somebody else tried to logon...
GetHuman-robbinly's customer service issue with Facebook from July 2018
Help with my Facebook issue
GetHuman-robbinly's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-robbinly will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-robbinly can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-robbinly's own words
I have been temporarily locked out of my account because somebody else tried to logon to my account , I cannot remember my password please tell me what I need to do , I need to get my account unlocked so I can go in and change the password . Help , I really want to keep my Facebook page I have a small business page attached to this and I'm just trying to get this up and running and now I am locked out .
GetHuman-robbinly did not yet indicate what Facebook should do to make this right.
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