I no longer have access to the email originally on the account and had forgotten my pas...

GetHuman-leahrum's customer service issue with Facebook from July 2018

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The issue in GetHuman-leahrum's own words
I no longer have access to the email originally on the account and had forgotten my password. I managed to get into my iPad asking FB to send me a code to my phone. It won’t do this on the new pc I was trying to set FB up on. I have tried to change my password and my email whilst logged in on my iPad. Used trusted contacts to recover account. No email was sent to confirm so I cannot access my account which I have had for twelve years.
GetHuman-leahrum did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-leahrum
Jul 1st, 2018 - a yr ago
I have an issue with Facebook too
Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-leahrum started working on this issue
Jul 1st, 2018 7:15am
GetHuman-leahrum indicated the issue is not fixed yet.
Jul 1st, 2018 7:15am