My cousin is having an issue with changing his password and making a new password. Some...

GetHuman-nanseman's customer service issue with Facebook from June 2018

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The issue in GetHuman-nanseman's own words
My cousin is having an issue with changing his password and making a new password. Someone else is using his Facebook account and has changed his password. The person is uploading inappropriate photos and posts. We can not change the password using the phone number my cousin provided in his appoint because he no longer uses that phone number and we can not change the password by using his email account because he doesn’t know the password to his email that he hs provided in his Facebook account. Please help us solve this problem and possible delete his Facebook account permanently.
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Facebook

Customer service issue
Reported by GetHuman-nanseman
Jun 30th, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-nanseman started working on this issue
Jun 30th, 2018 9:46pm