Our Messenger account has been hacked about a week ago. We changed our password, but pe...

GetHuman-kathyken's customer service issue with Facebook from June 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kathyken's own words
Our Messenger account has been hacked about a week ago. We changed our password, but people were still getting messages. We then changed our password to ** characters, people still getting messages. Two days ago we deactivated Facebook, then did the same for Messenger. Waited a day then reactivated Facebook, but not Messenger. People still getting messages. We would like Messenger removed, keeping Facebook.
GetHuman-kathyken did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-kathyken
Jun 30th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 60310 others
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GetHuman-kathyken started working on this issue
Jun 30th, 2018 7:44pm