I have an Aunt that was hacked by face book scammers whome took her face book account...

GetHuman-coffmanp's customer service issue with Facebook from June 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-coffmanp's own words
I have an Aunt that was hacked by face book scammers whome took her face book account over saying that she was awared money and needed to provide her faecbook password to verify she was who she said she was, while I am not ***% sure what she did to resolve this situation, she has used all that facebook options has and has had no sucess or resolution. Personally to her I am her "Tech Savy" nephew and she has asked me to look into it. I have tryed all the options available and nothing is woring to get her old account up and running. Is there anything I can do to resolve this problem?
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Facebook

Customer service issue
Reported by GetHuman-coffmanp
Jun 30th, 2018 - a yr ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-coffmanp started working on this issue
Jun 30th, 2018 11:10am
GetHuman-coffmanp shared this issue with friends on Facebook
Jun 30th, 2018 11:10am
GetHuman-coffmanp indicated the issue is not fixed yet.
Jun 30th, 2018 11:12am