I have an Aunt that was hacked by face book scammers whome took her face book account...

GetHuman-coffmanp's customer service issue with Facebook from June 2018

59918 similar
0 following
Help with my Facebook issue
Did that get it fixed?
Waiting to see if GetHuman-coffmanp fixed the issue with our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-coffmanp's own words
I have an Aunt that was hacked by face book scammers whome took her face book account over saying that she was awared money and needed to provide her faecbook password to verify she was who she said she was, while I am not ***% sure what she did to resolve this situation, she has used all that facebook options has and has had no sucess or resolution. Personally to her I am her "Tech Savy" nephew and she has asked me to look into it. I have tryed all the options available and nothing is woring to get her old account up and running. Is there anything I can do to resolve this problem?
GetHuman-coffmanp did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-coffmanp fixed the problem
We are waiting for GetHuman-coffmanp to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-coffmanp fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-coffmanp
Jun 30th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 2 customers so far
Similar issue to 59918 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-coffmanp started working on this issue
Jun 30th, 2018 11:10am
GetHuman-coffmanp shared this issue with friends on Facebook
Jun 30th, 2018 11:10am
GetHuman-coffmanp indicated the issue is not fixed yet.
Jun 30th, 2018 11:12am