Hi - I deactivated my account for a short period of time as I thought it was being hack...

GetHuman-mscdowli's customer service issue with Facebook from June 2018

5 views
 | 
59642 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-mscdowli's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mscdowli's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mscdowli will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mscdowli can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-mscdowli's own words
Hi - I deactivated my account for a short period of time as I thought it was being hacked. I changed my password and stupidly of me I did not update my contact details, telephone or email to my new ones *before deactivating so therefore do not have access to these any longer. I have set up a new account now but really would love my photographs from my old account as I have years of memories there. Could you possibly help me out with how to gain access as this is obviously a genuine account and I can answer any security questions required. Many thanks Cathy Dowling
GetHuman-mscdowli did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-mscdowli fixed the problem
We are waiting for GetHuman-mscdowli to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mscdowli fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-mscdowli
Jun 30th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 59642 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mscdowli started working on this issue
Jun 30th, 2018 1:55am