After receiving via Facebook a message stating that our browser no longer supported Fac...

GetHuman835109's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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GetHuman835109's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman835109 will want to follow the link below to head to their help center. We will check on GetHuman835109 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman835109 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman835109's own words
After receiving via Facebook a message stating that our browser no longer supported Facebook, my wife’s account (email: *****@***.com) ceased function. I called a Facebook support center at *-***-***-**** for help. After approximately * hours the only result was a credit card payment of $*** for security on the IP address. No security was installed. Is this a legitimate Facebook call center in India and is the payment legitimate?
GetHuman835109 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman835109
Jun 29th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 59502 others
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GetHuman835109 started working on this issue
Jun 29th, 2018 10:40pm