I’m trying to login to my account but when I choose the option to “forget password “Fac...

GetHuman-alainbet's customer service issue with Facebook from June 2018

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The issue in GetHuman-alainbet's own words
I’m trying to login to my account but when I choose the option to “forget password “Facebook wants to send me an code to get access to my account but Facebook wants to send me it by my very old email on AOL and that account is deleted from there because to much time with out using.*I need to get this code through my personal phone number message...please can you help me with that.my number is *** *** ****.thank for your time.
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Customer service issue
Reported by GetHuman-alainbet
Jun 29th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-alainbet started working on this issue
Jun 29th, 2018 10:13pm
GetHuman-alainbet indicated the issue is not fixed yet.
Jun 29th, 2018 11:17pm