The day before yesterday I had a message pop up on screen saying someone has tried to a...

GetHuman-amyvioo's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-amyvioo's own words
The day before yesterday I had a message pop up on screen saying someone has tried to acess my account so I went through the process of changing my password. I logged in yesterday and it was fine now when I’m logging in and putting in my new password it’s saying incorrect password. I have tried he process of sending a code to email to reset password but my email is from over ** years ago and I cannot remember the logging for it or any of the security question answers. I hope Facebook can resolve this issue for me
GetHuman-amyvioo did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-amyvioo
Jun 29th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 59012 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-amyvioo started working on this issue
Jun 29th, 2018 9:58am
GetHuman-amyvioo indicated the issue is not fixed yet.
Jun 29th, 2018 9:58am