I recently got a new phone and could not remember my facebook password. I have tried EV...

GetHuman-bikergi's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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The issue in GetHuman-bikergi's own words
I recently got a new phone and could not remember my facebook password. I have tried EVERYTHING. I have tried resetting my password, but the * digit code that gets sent to my phone will not work and after trying it a few times, now it only says "You have tried entering too many codes. Try again later." I read where it said you need to use a device that you have previously used facebook on, but my old (damaged) phone is the only other device I have ever used for facebook and that device had to be sent back to the phone provider company. I have also tried to recover my account from a tablet and other cell phones, but nothing will work. Please help!!!! Thanks.
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Facebook

Customer service issue
Reported by GetHuman-bikergi
Jun 28th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 18 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-bikergi started working on this issue
Jun 28th, 2018 11:11pm
GetHuman-bikergi indicated the issue is not fixed yet.
Jun 29th, 2018 12:33am