I have been locked out of my Facebook account for a couple of weeks now every time I tr...

GetHuman828696's customer service issue with Facebook from June 2018

16 views
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58062 similar
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2 following
Help with my Facebook issue
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The issue in GetHuman828696's own words
I have been locked out of my Facebook account for a couple of weeks now every time I try to log in it saying that I’m putting in a old password and I have never changed my password... I have had this account for over ** years and I no longer have access to my old email or my old phone number. I have all of my memories of my daughter growing up and I don’t wanna lose them to make a new page. HELPPP**
GetHuman828696 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman828696
Jun 28th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 16 customers so far
Similar issue to 58062 others
2 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman828696 started working on this issue
Jun 28th, 2018 10:55am