I haven’t been able to access my original Facebook account in over *months, in which ca...

GetHuman821134's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman821134's own words
Recovery of codes to access my account ... I haven’t been able to access my original Facebook account in over *months, in which case I made a new one but I want my pictures and stuff from that Facebook. I have sent my ID for the past ** months to get back into it but no luck! I need help those pictures and videos because they aren’t stored anywhere else but that page! **
When I set up the * factor authentication, the same day the number was removed so there is no number attached to that Facebook account but it keeps saying it’s sending codes through text!
I just want Facebook to deactivate the authentication so I can get back into my Facebook!!!!!!
I have an issue with Facebook too
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Facebook

Two-Factor authenticity
Customer service issue
Reported by GetHuman821134
Jun 26th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 15 customers so far
Similar issue to 55782 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman821134 started working on this issue
Jun 26th 3:36am
GetHuman821134 indicated the issue is not fixed yet.
Jun 26th 3:38am
GetHuman821134 indicated the issue is not fixed yet.
Jun 26th 10:28am
GetHuman821134 indicated the issue is not fixed yet.
Jun 29th 4:37am
GetHuman821134 indicated the issue is not fixed yet.
Jun 29th 4:43am