My sister account was hacked and they have changed her email address

GetHuman820275's customer service issue with Facebook from June 2018

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Waiting to see what went wrong with our suggestion for how to get Facebook help.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman820275's own words
The problem: My sister account was hacked and they have changed her email address
GetHuman820275 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman820275
Jun 25th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 55555 others
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GetHuman820275 started working on this issue
Jun 25th 10:31pm