Cannot enter fb because I had my PC wiped clean due to a windows * problem. Friends are...

GetHuman-randebue's customer service issue with Facebook from June 2018

Help with my Facebook issue
Cannot enter fb because I had my PC wiped clean due to a windows * problem. Friends are telling me the old fb is still available to them but I do not have it on my screen nor can I access it. I am trying to start a new fb but really wish I can get the former one back
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-randebue
Jun 24th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 54379 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-randebue started working on this issue
Jun 24th 7:46pm
GetHuman-randebue indicated the issue is not fixed yet.
Jun 24th 7:46pm