My account is asking me to verify who I am using a laptop or phone. I've tried logging...

GetHuman815380's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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GetHuman815380's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman815380 will want to follow the link below to head to their help center. We will check on GetHuman815380 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman815380 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman815380's own words
My account is asking me to verify who I am using a laptop or phone. I've tried logging in using all the devices I'd normally use. It give the option to upload photographic I'd to which an email will be sent, I've done this a number of times but to no avail.
GetHuman815380 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman815380
Jun 24th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 54038 others
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Timeline
GetHuman815380 started working on this issue
Jun 24th 11:42am