Buna ziua, contul meu a fost spart pe data de ********* si de atunci nu mai pot conecta...

GetHuman793378's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman793378's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman793378 will want to follow the link below to head to their help center. We will check on GetHuman793378 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman793378 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman793378's own words
Buna ziua, contul meu a fost spart pe data de ********* si de atunci nu mai pot conecta la facebook. Parola de la email nu mai stiu sau a fost schimbat mai mult ca sigur, telefonul nu am si nu pot face nimic pentru a-mi recupera contul .Contul meu este activ aproape continuu din data de ** *i nu pot face nimic .. am nevoie de ajutorul dvs. vostru, v* rog s*-mi r*spund c*t de repede pute*i. Contul cu care m* logam pe facebook este *****@***.com. Va rog mult sa faci ceva. Astept r*spunsul vostru pentru a putea trimite actele de identitate *i tot ce este necesar la noua adres* de email *****@***.com. Multumesc frumos pentru timpul acordat.
GetHuman793378 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman793378
Jun 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
Similar issue to 53990 others
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GetHuman793378 started working on this issue
Jun 24th 10:08am
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Jun 24th 10:08am