Someone is using my email to access their facebook account. J*****@***.com*This is an o...

GetHuman-janecoll's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-janecoll may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-janecoll's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-janecoll will want to follow the link below to head to their help center. We will check on GetHuman-janecoll later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-janecoll's own words:
Someone is using my email to access their facebook account. J*****@***.com*This is an old email of mine, that i use occasionally. My own facebook account is linked to another email address which im not listimg to save confusion.*The emails are addressed to Anna!*Could you look into this please
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-janecoll
Jun 24th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman-janecoll started working on this issue
Jun 24th 5:38am